Office for Product Safety and Standards

There are lots of other regulations governing the sale of food, including rules about food hygiene, food labelling, allergens, and traceability. Digital content covers anything you download or stream, such as mobile apps, software, ebooks, games, and music. For example, if you sell a mobile app that turns out not to be compatible with a customer’s phone when you advertised that it would be, this wouldn’t be fit for purpose and you’d have to give a refund. The repair or replacement must not cost the consumer anything, and must be completed within a reasonable time and without causing significant inconvenience. Under the law, a ‘consumer’ is someone who isn’t acting for the purposes of a business when they deal with the trader. Download your free in-depth guide to sale of goods legislation for small businesses.

Creativity at the core.The market is crowded, so your brand needs to stand out. By combining data, technology and creative thinking, you’ll be able to reach, engage and retain consumers. The sector is just as much a victim as a beneficiary of the digital revolution, which has armed consumers with the tools to seek better value and quality. All it takes is a little research and all of that trust may lose out to new entrants with a better proposition. The natural response is of course to improve the digital presence of a brand. This is where product liability insurance comes in – it can cover legal fees and compensation claims if you’re sued for injury or damage caused by a product you’ve made and/or sold.

F5211SConformity with the contractU K.

However, your business may have its own returns policy that allows customers to exchange goods if they change their mind or under other circumstances that aren’t covered by the legislation. Simply put, if you sell products, goods, and services, then your customers are protected by the Consumer Rights Act. When you’re acting for purposes that relate to your trade, business, or profession, you’re counted as a ‘trader.’ This means that a ‘trader’ can be a self-employed person, a limited company, a charity, or another individual or organisation. Below we explain the legislation that affects the selling of services and products, and standards you need to comply with. Under the Consumer Rights Act, traders have certain obligations when they supply goods to a consumer. This basically means that your business has to comply with certain rules when selling to customers.

  • Offer exceptional customer engagements and a safer workplace for employees.
  • The trader can ask the consumer to show proof of purchase, but this doesn’t have to be a receipt.
  • Commercial services are services usually provided to businesses, such as logistics and transportation, stock management, waste management, warehousing, cleaning and recruitment.

You undoubtedly expect life’s daily routine to run smoothly, but sometimes dealing with other people, commercial businesses and public organisations doesn’t go to plan. If so, then don’t suffer on your own; you have consumer rights that are there to support you, which means taking legal advice can often help resolve issues whenever you feel badly done to. Accenture is a global professional services company with leading capabilities in digital, cloud and security. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Industry X

From Unileverto Treasury Wine Estates, some of the world’s leading consumer goods companies and the CPG industry rely on our services to innovate, get to market faster and achieve business goals at lower cost. The consumer goods industry is used to market challenges and uncertainty, but the scale, severity and suddenness of recent disruptions is unprecedented. Consumers are stamfordlarder.com adapting to new personal circumstances by spending their time and money differently, wondering what the future holds. Increasingly connected, consumers require any time and anywhere products and consumer goods. It provides fully integrated supply chain management to optimise material flow covering planning, production support, inventory control, and warehouse management.

Our Services

The breach is not to be treated as a breach of condition but may be treated as a breach of warranty. We can assist if you need help asserting your rights against a company based overseas. If you are experiencing problems with a company based in the UK, the Citizens Advice Consumer Service may be able to assist.

Visit familiar scenes across the consumer industry to see how the latest technology is helping transform the consumer value chain. In subsection , for “credit-broker” substitute “person by whom the antecedent negotiations are conducted”. An express term does not negative a term implied by this Part of this Act unless inconsistent with it. Under the contract, and whatever is the nature of the consideration for which the service is to be carried out. F54, other than a contract to which Chapter 4 of Part 1 of the Consumer Rights Act 2015 applies.

The Secretary of State may by order provide that one or more of sections 13 to 15 below shall not apply to services of a description specified in the order, and such an order may make different provision for different circumstances. Subsection above does not apply where the circumstances show that the person to whom the goods are hired does not rely, or that it is unreasonable for him to rely, on the skill or judgment of the hirer or credit-broker. A contract is not prevented from falling within subsection above by reason only that, being exposed for supply, the goods are selected by the person to whom the goods are hired. That the goods will be free from any defect, making their quality unsatisfactory, which would not be apparent on reasonable examination of the sample. In such a case there is an implied term that the goods will correspond with the description.

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